For every project, we follow a phased approach, based on ITIL best practices, and tailored to the specific needs of each customer. We leverage the appropriate people, processes, technologies, and innovations to accelerate delivery of successful outcomes for each project.
During the Strategy Phase, we collaborate with stakeholders to assess customer needs, then apply subject matter expertise to determine the optimal service delivery strategy. We then use that strategy to inform the Design Phase, during which we further analyze requirements and design the activities we will perform, such as supporting IT governance process development and management, capital planning an investment control support, risk management, or program management office support. The TransitionPhase focuses on process implementation and documentation. Depending on the scope of the project, we maintain effort through the OperationsPhase or transition out of the project and perform project close out. Throughout the project lifecycle, we emphasize Continual Service Improvement to align and realign IT services to business needs.
KCI-Acuity, LLC conducts business under GSA STARS II. The GSA STARS II contract consists of two constellations (tiers) based on industry accreditations and 8(a) status. While both constellations offer vendors qualified to support all four functional categories, Constellation II vendors offer the additional benefit of either a Capability Maturity Model Integration (CMMI) Level II+ certification, or an ISO 9001 08 credential.
As a CMMI and ISO-certified vendor, KCI-Acuity is eligible to compete as a prime contractor in both constellations and in all four functional categories:
Custom computer software analysis and design services;
Custom computer software programming services;
Custom computer software support services; and
Web (i.e. Internet) page design services, custom.
► Computer Systems Design Services (NAICS 54151)
This industry comprises establishments that plan and design computer systems that integrate computer hardware, software, and communication technologies. The hardware and software components may be provided by this establishment as part of integrated services or may be provided by third parties. These establishments often install the system and train users of the system.
Computer hardware and software consulting services or consultants;
Computer systems integration analysis, design services, and consulting services;
Computer integrator services;
Information management systems integration design services;
Local Area Network (LAN) systems integration design services;
Computer network systems design services; and
Office automation computer systems integration design services.
This U.S. industry comprises establishments primarily engaged in providing on-site management, and operation of clients computer systems and/or data processing facilities. Establishments providing computer systems or data processing facilities support services are included in this industry.
Computer systems facilities management and operation services;
Data processing facilities management and operation services;
Computer systems or data processing facilities management and operation services; and
Computer systems or data process facilities support services.
► Other Computer Related Services (NAICS 541519)
This U.S. industry comprises establishments primarily engaged in providing computer-related services (except custom programming, systems integration design, and facilities management services). Establishments providing computer disaster recovery services or software installation services are included in this industry.